FAQ

What kind of Vintage is Public Hanger?

PRE-LOVED VINTAGE: Previously owned garments, shoes, handbags, and other accessories that range from 20+ years in age. We qualify vintage items as 20 + years old.



What is your return policy?

We hope you fall in love with your on-line purchase. Please note that we do not accept returns on Pre-Loved, Vintage items. Any distress or garment deatils will be noted in each garments description. Please note shoots for our garments are shot in different lighting conditions as we do try our hardest to offer true to color images for each item.



How do Public Hanger garments fit?

All Vintage items are hand picked NOT BY SIZE but by color, prints, and fabric. All garments will have a fits size range in the description. Also, remember that sizing has changed over the years. We provide you with as much detail as possible to help.
Check out the Hanger Method tab to get styling inspo for your Vintage gem.



What are your shipping details?

DOMESTIC SHIPPING All orders will be shipped through USPS. Tracking information will be sent your way as soon as your garment is shipped. Please allow 5-7 busniess for delivery once purchased. If you need an item rushed please reach out for special request on our Instagram @PublicHanger FLAT RATE SHIPPING $8.00 FREE shipping for order over $100.00. Public Hanger is not responsible for lost or damaged items once they have been shipped. International shipping is available!



I love Public Hanger's pics. Can I use them on my Blog/ IG/ Or any other Soical sites?

Fo’ Sho!! We are so glad that you like our photos. and style inspo! Just be sure to credit us as we work really hard to provide you with cool content. Check out our social networking links below to get tagging details. #PublicHanger



Will you get sold out items back in?

Generally our vintage items are one of a kind and so we are unable to restock these pieces. Once a unique vintage item is sold, we do keep it up for a while so that our customers can get a sense of the pieces that we look for and love. These sold items are also special pieces of history that serve as a great source of visual inspiration for stylist and fashionista's.



How often do you add Vintage to the site?

Fashion Fridays! Go live on our IG story on Friday's weekly/ bi-weekly. Items that are not sold from the storyin 24 hours will be added to the websites "Closet" so shoppers won't miss any gems! We are always on the hunt to bring new looks to our clients! You never know what you will find so please check back regularly!



Has the garment been washed before I purchase?

Most of our products have been steamed prior to packaging; however we do not pre-wash our garments. Washing clothes is a controversial subject in vintage. People endlessly debate the merits and dangers of washing vs. dry cleaning. We suggest you look at our Vintage Care Guide or Hanger Method tab to decide how best to clean your vintage.



What are the condition ratings?

Condition: Excellent
Description: Item is in excellent condition, with no holes, stains, or repairs.

Condition: Great (Most Common)
Description: The item appears slightly worn from general wear and could appear slightly faded or with a minor flaw in an un-obvious place. It is considered very wearable as is.

Condition: Good (Most Common)
Description: The item appears worn and may have a combination of fading or a minor flaw for instance. Flaws may be outlined in the garment description.
Condition: Fair (Most Common)
Description: The item appears worn, and may have visible flaws. It is being offered because the item is highly desirable. The item is still considered wearable. The fault may be outlined in the garment description.
Unused
Description: Vintage clothing that has never been worn before. Usually these unworn items are complete with the original merchandise tags. These items are also graded for condition.
New
Description: These are core pieces, non vintage items that we stock to help you complete your look.



What payment methods do you accept online?

We accept Paypal & Credit Cards via the website. In Person Purchases Payment Options Accepted: Venmo, Cash App, and major Credit Cards. *Venmo/Cashapp is also accepted for online purchases. Please reach out via the contact page located at the bottom of the site in order to pay by these other app options. Or reach out on Instagram! We take security very seriously indeed, so your details will be safe with us.



Are Local Pick Ups Available?

Yes. You can schedule a Local Pickup and wave the Shipping fee by messaging via the "Contact Us" tab located at the bottom of the site. Local Pick Ups Include: Columbus, Ohio Local Deliveries Include: Columbus, Ohio (additonal Delivery Fee based off Travel distance)



What Does Fabric Feels Mean?

Some Vintage garments are handpicked with no detailed tags, which can include brand, size, fabric, and care instruction tags. We try our best to give as close to accurate fabric type and details.



What's Hanger Method?

This is a little style inspo for our handpicked looks. We use the Hanger Method to encourage our clients to create their own personal look with our Vintage pieces! A color wheel is used to select Complimentary Colors to Rock with each item. We even include a little makeup suggestions in order to execute the look!